Know Your Agent. Know Your Audience. Kill Your Anxiety.
AI agents represent your brand 24/7—but how do you know they're performing? KYA Lab gives you real-world visibility so you can trust, improve, and scale.
The Problem We Solve
AI agents are everywhere—voice, chat, workflows—but evaluation is still stuck in demo mode.
- You don't know how they're performing in real conversations
- They might be off-brand, off-policy, or off-track—without you knowing
- You're flying blind on quality, tone, safety, and effectiveness
What KYA Lab Does
Evaluate your AI agents—clearly, continuously, confidently.
- Task success: Did the agent complete the action?
- User experience: Fast, clear, helpful
- Brand alignment: Tone, policy, escalation paths
- Failure patterns: Hallucinations, loops, inconsistencies
How It Works
- Upload or connect your agent data (voice, chat, task logs)
- Pick an evaluation framework (CX quality, model safety, domain QA)
- Receive structured insights and performance scores
- Iterate with scorecards to improve and align models
- Optional: human-in-the-loop tools for deeper QA & RL
Who It's For
- CX & Ops teams running customer-facing agents
- AI teams fine-tuning LLMs and scoring outputs
- Legal, finance & healthcare teams needing auditability
What You Get
Standardized Frameworks
Evaluation frameworks tailored to your specific needs
Real-time Scorecards
Visibility and insights for continuous improvement
Scalable Workflows
Human + AI workflows that scale with your needs
Peace of Mind
Confidence to launch and grow AI with solid evaluation